How do Belgian journalists see their future?

One area where we at Quadrant Communications try to distinguish ourselves is with our strong focus on journalists. We regard journalists as our clients, and we want to provide them with the best possible product.

 
And to provide your clients with optimal service, you of course need to know what they want. Like me, some of my colleagues also used to be journalists themselves for a while, and this of course helps. But we are also happy to complement this instinctive feeling with clear and scientific facts and figures. That’s why this year for the third time we have carried out a large survey to get a better picture of Belgian journalists.

The main questions this time were: how do Belgian journalists see their profession developing in the future? How will their working methods evolve with new technologies? What do they view as threats to their profession? What do they think about some of the subjects being vehemently discussed in the Belgian press: the emergence of citizen journalism; the increasing commercial pressure on editorial offices; the digitalisation of the media, and so on? For the answers, please go through the following slides:

Press releases: how to

Last week I led the two-day ‘communicating with the media’ course for the umpteenth time. In this course I often explain that journalists have to be treated like clients. You might think this sounds all well and good, but what does it actually mean? The people following the course and I drew up a list of issues that need to be taken into account when making press releases in a client-friendly way. Here is the list of 50 tips.
 
1. Do your homework

  • know who has written what about your company in the past (Google News is not watertight for this, but it is free)
  • regularly read the publications you are targeting
  • follow the journalists that your organisation is interested in on social media
  • send each press release to a different selection of journalists, depending on the subject
  • send press releases to people, not organisations (make sure you have a detailed list of addressees)

2. Provide news

  • what is the impact of the news? (No impact means there is no need for a press release)
  • simply announcing intentions doesn’t usually work
  • don’t hide news in the middle of the text; get straight to the point at the very beginning
  • don’t just provide the impact; state the benefits too

3. A press release should be sent my email

  • write the press release in the body of the email
  • the subject line of an email is no place for a double title
  • don’t send any attachments; it’s much better to provide download links

4. Special treatment

  • you can choose to provide extra information selectively to some journalists
  • you can choose to provide a background interview selectively to some journalists
  • many journalists are interested in extra regional information
  • with particularly important news, you can pre-warn some journalists beforehand (but don’t announce the news yet)

5. Different languages

  • don’t have translations done, but instead ensure you have well-written versions that get to the essence of the matter (adapting the text to the local audience if necessary)

6. Provide more than just a press release

  • where can you download high resolution photos?
  • it’s fine to provide other images and illustrations too
  • relevant statistical material is always useful, preferably as a very simple spreadsheet
  • where can people view or download background information?
  • write additional versions of the press release if required (a more technical version, local versions or a simplified version, e.g. a step-by-step plan)
  • provide your contact details and make sure you are available
  • have an expert available by telephone to provide extra information to people who ask for it

7. Don’t irritate journalists

  • calling to check if it’s been received is a really bad idea
  • quotes that always start with “we are pleased that…” can be annoying
  • a constant stream of press releases sent at regular intervals (such as every third Thursday of the month) will go straight in the recycle bin
  • sending a press release out again after a couple weeks because it didn’t work the first time is communication suicide
  • avoid plays-on-words and puns; they are mostly untranslatable and rarely funny
  • sending out all press releases with an embargo could result in you having your own publication embargo to deal with

8. Press releases should be ‘copy-paste’ material

  • deliver texts that can be copied, with regard to both structure and style
  • pdf files sent as attachments to emails are not easy to edit
  • you don’t really need to include your logo or the rest of your house style; they won’t be used anyway

9. Press releases should be ‘copy-paste’ material, so make sure you use good language

  • don’t use jargon, ever
  • don’t write impersonal texts
  • don’t use broken language because it needs to be legally correct (press releases and contracts are two different things)
  • use simple language that sounds like spoken language
  • use affirmative language that is powerful without being boastful
  • spelling and grammar mistakes are unforgivable
  • always use active language (avoid passive forms wherever possible)

10. Press releases should be ‘copy-paste’ material, so keep them brief

  • short title
  • short sentences
  • short paragraphs
  • short quotes, or non at all
  • short words, even
  • keep the whole text as short as possible

11. Press releases should be ‘copy-paste’ material, so make sure they are well structured

  • don’t write texts in chronological order (the historical approach); the essence of the news is today and the impact is in the future
  • try to include all the how, who, what, where, when and why information straight away in the first paragraph
  • so provide the essence first, and more background information later
  • also make sure you clarify the news; don’t leave it open to journalist interpretation

Cegeka wins VOKA Press Prize

Blowing our own trumpets is not something we like to do too much. But today is an exception. We are very proud of the services we provide and on Friday we were rewarded when Cegeka won the 2011 Press Prize. This is a VOKA Limburg initiative whereby journalists from the region award the prize to a company or organisation that communicates best with the press.

This is further evidence that we are very much on the right track. And it’s no coincidence that we’re about ‘we’, because we certainly didn’t earn it on our own; this had a lot to do with Cegeka. So how does it work exactly? It takes two to tango: In Gert Diels and Rafaël Tirmarche, Cegeka has two specialists who go further than simply sending out press releases and maintaining one-way traffic with journalists.

One size does not fit all

Communication with the press needs to be tailored to its audience; it is not ‘one size fits all’. And yes, you can always give a little bit more. Together with Cegeka, we think about what message we want to send out. Sometimes we give the press something exclusive, but we always distribute it evenly. Gert and Raf also know who to go to within the company to keep the news good and varied. They react quickly to journalist questions, always provide sufficient material to get started with, and have a good idea of what news will ‘stick’ and what issues it’s better not to spend any time on as they probably won’t interest journalists.

So nobody expects Cegeka to organise x-amount of press conferences or send x-amount of press releases. It doesn’t make any sense, whereas staying in touch with journalists and what they are doing, of course, does. With a little bit of luck and some intelligent work, you can win prizes.

Watch this video about other services we provide to Cegeka (in Dutch).

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